Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ashley (BOSS)

Ashley (BOSS)

June 12, 2026

5  out of  5
rating by Ashley (BOSS)
"Kayla was an absolute angel! She was very personable and professional, and she knows what she’s talking about. I have never been to an insurance company before, but after today I know where I’ll be going in the future. Not even 15 min I walked out with the coverage I was looking for at an incredible rate! Thank you Kayla!"
We responded:
"Thank you so much Ashley for the wonderful compliment regarding Kayla! We think she's pretty special as well!
Paul Urmann
"
Profile photo of Hunter Alsteen

Hunter Alsteen

June 11, 2026

1  out of  5
rating by Hunter Alsteen
"I had called and left a message last Friday requesting motorcycle insurance. It was at 2 p.m. Never got back to me. Yesterday I called again and said I would get some info this morning. Never got a call....
I will be getting this someplace else.
Switching my truck as well to Scott Folsom. At least they get back to you. I literally have a new bike to pickup and was really relying on you and all you did was hold up the show."
We responded:
"My office has spoken to this person numerous times. He's also called numerous other agent offices. Our computer system monitors all incoming calls. We know who called us & when.
There was no voicemail from this person on my phone last Friday.
If you have concerns after reading his review, please click on his name & you'll see similar reviews of other businesses. "
Profile photo of Jason VanCalster

Jason VanCalster

May 30, 2026

5  out of  5
rating by Jason VanCalster
"Paul Urmann has been absolutely amazing to work with. State farm is definitely the best for car insurance that I have ever dealt with."
We responded:
"Thank you so much for the 5-star review of my staff!
We appreciate your kind words! Paul Urmann  "
Profile photo of Joe Chaplin

Joe Chaplin

November 26, 2025

5  out of  5
rating by Joe Chaplin
"I’ve been with State Farm and Paul for over 20 years. JT is always helpful, fast, and efficient. They really know their stuff. Always a pleasure working with them."
We responded:
"We appreciate your review, Joe! I'm happy to know you had a great experience with JT. Thank you for your business all these many years! We are here to help! Paul Urmann"
Profile photo of Matthew Wright

Matthew Wright

October 5, 2025

5  out of  5
rating by Matthew Wright
"When I purchased my home in 2012 I like the homeowners policy they presented and why theirs was better over other options. When I established their service I also moved the vehicles over... never once had a problem with Paul and his team at state farm. They were great to work with and I was pleased with the few claims I have had over the years. Just remember.. the cheapest price isn't always the best. You really do need to compare what coverages are. Otherwise what the point.."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks Matt!
Paul Urmann "
Profile photo of Ivan Sovic

Ivan Sovic

September 30, 2025

5  out of  5
rating by Ivan Sovic
"Friendly, fast, and efficient. I had an urgent issue, and after a few agencies couldn’t help, JT found time on short notice and resolved everything in no time. Very happy with the service here!"
We responded:
"Thank you for taking the time to share your experience! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Paul Urmann"
Profile photo of Ann Ness

Ann Ness

September 19, 2025

5  out of  5
rating by Ann Ness
"Paul was friendly and efficient with getting us a quote for our home and vehicles. The rates were competitive and he was great with answering any questions we had."
We responded:
"Thank you for your review. We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! Paul Urmann"
Profile photo of Chris Ness

Chris Ness

July 3, 2025

5  out of  5
rating by Chris Ness
"Great insurance agent fast customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Paul Urmann"
Profile photo of Cole Milton

Cole Milton

June 11, 2025

5  out of  5
rating by Cole Milton
"Always very helpful and knowledgeable! Would recommend to anyone looking for insurance!"
We responded:
"Going on 40 years in business & positive feedback is always nice. I really appreciate the kind words Cole! And thanks to you & your family for being great customers all these many years! Paul Urmann "
Profile photo of Kellie Kramer

Kellie Kramer

March 4, 2025

5  out of  5
rating by Kellie Kramer
"Best rates in town, Kayla and Josh are always so thorough in walking me through any problems I’ve had. Everyone is so friendly and knowledgeable. Keep up the great work Team"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Samantha Langer

Samantha Langer

March 3, 2025

5  out of  5
rating by Samantha Langer
"GREAT RATES! Lowest in town! Friendly, knowledgeable staff. Reach out to Jt!!!"
We responded:
"It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Paul Urmann"
Profile photo of Earnest White

Earnest White

July 30, 2024

5  out of  5
rating by Earnest White
"As always the best"
We responded:
"Thank you so much!!"
Profile photo of Marie

Marie

July 3, 2024

1  out of  5
rating by Marie
"The day I finally had to file a claim on my car was the day I realized that my insurance company and agents don't care about their customers. It has been 2 weeks, and my car is still not fixed. State Farm refuses to use OEM parts for my car, even though the dealership clearly stated that aftermarket parts are not safe or reliable and will void any warranty on my car (my car needs an Axle and some other parts). State Farm tried to convince me that aftermarket parts are
'better' than factory original parts and essentially told me that they don't care. So now, not only do I have a headache and wasted hours, but I also have a $2,000 bill to cover the cost of the OEM parts that State Farm won't pay for. I need these parts to drive safely and not void any warranty. I'm even questioning why I have a State Farm agent when we've been doing all the work back and forth on the phone. My agent just keeps telling me to 'keep calling claims'. I'm just so very grateful this wasn't one of my expensive cars because I would have had a HUGE bill to pay to fix what State Farm refuses to pay. All I asked was to have my vehicle repaired to their original condition it was before the accident. But State Farm doesn't care. They would rather save a few bucks, disregard your safety and care less about the reliably of the cheap parts they put on your car."
We responded:
"I think we all agree, car insurance is getting expensive. State Farm insures more cars than anyone & we're doing everything we can to keep premiums as low as possible. State Farm repairs your damaged vehicle using only parts that are approved by the car manufacturer. These parts are guaranteed! safe & reliable for as long as you own your car. Year after year, our claims service continues to receive the highest marks for customer satisfaction. Of course, State Farm cares about our customer's safety. We've worked for years with Federal & State agencies along with car & parts manufacturers to increase safety for all drivers. In this situation, I immediately responded to the customer's concerns & continued communicating with answers when there were more questions.
Over half my customers have trusted me with their insurance for over ten years. For 38 years I've been there because I care!
Check out my other reviews. "
Profile photo of Benjamin Midthun

Benjamin Midthun

June 7, 2024

5  out of  5
rating by Benjamin Midthun
"Very nice staff, always helpful and accommodating. Excellent car insurance prices."
We responded:
"Thanks so much Ben. Appreciate the compliment ....
..& your business!
Paul "
Profile photo of Dave simonson

Dave simonson

October 12, 2023

5  out of  5
rating by Dave simonson
"Paul has been my Agent for many years. I couldn't be more happy. My rates are always great too.
Paul, along with his staff Kayla and J.T are always friendly and helpful. They even remember my name when they see me. Great staff."
We responded:
"Thanks so much for the kind comments, Dave! Kayla & JT are great & their work here is much appreciated. We're here in Green Bay helping people with their auto & home insurance for over 37 years because we do care! Appreciate your business & your thoughtful comments.
Paul Urmann "
Profile photo of Toni

Toni

September 30, 2023

5  out of  5
rating by Toni
"Super friendly and respectful agents at State Farm. Always willing to help with any questions and concerns I have."
We responded:
"Appreciate your comments. Kayla & JT have over 10 years of experience here & it's our goal to give our customers the best advise & service we can. Thank you!
Paul Urmann "
Profile photo of Lydia

Lydia

July 14, 2023

5  out of  5
rating by Lydia
"JT is super friendly and always answers any question I may have on my policies. He made it super easy to get insurance for my home and vehicle."
We responded:
"Thank you so much for the kind words Lydia! JT & Kayla both have over 12 years experience helping people just like you. Thank you so much for letting us take care of your car & home insurance. I truly appreciate your business!
Paul Urmann, Agent "
Profile photo of Susan Plinska

Susan Plinska

May 31, 2023

5  out of  5
rating by Susan Plinska
"Paul and his team have provided excellent service for me and my family members for over 20 years. Both auto and home insurance. Paul has always looked out for the best interest of his customers."
We responded:
"Thanks so much Sue. Yes, I've known you, your parents & your brother (& his family) for all of my 37 years in business. Hard to believe it's been that long. I truly appreciate the trust you & your family have shown me over all those years. I can't thank you enough. "
Profile photo of Lucas Peterson

Lucas Peterson

May 8, 2023

5  out of  5
rating by Lucas Peterson
"Paul has been my family’s go to for anything insurance for roughly 20 years! Super friendly, right to the point, and he definitely knows how to get the best deal for you! Also JT is really friendly and keeps us updated on new developments in the insurance world. Thank you for all you have done for us and we look forward to continuing our services with you!"
We responded:
"Thanks for the kind words, Lucas! Mom, grandma, you & your sister ... It's been a very long time indeed & I truly appreciate all your family's business! "
Profile photo of Josiegurl

Josiegurl

April 20, 2022

5  out of  5
rating by Josiegurl
"Not only did I save money when I switched to Paul's office... But I have more coverage as well. Paul and his team are a joy to work with!"
We responded:
"Thank you! I appreciate your business!"
Profile photo of Darla Farrell

Darla Farrell

April 6, 2022

5  out of  5
rating by Darla Farrell
"The rates are affordable and we have been with him more than 30 yrs and would not want to replace him. Thank you for the wonderful service."
We responded:
"Thank you Darla & Bill for the kind words! You've been customers for almost 35 years I think. Loyal customers like you have kept me in business all these many years. I truly value your loyalty & your business!"
Profile photo of Lura Allen

Lura Allen

April 5, 2022

5  out of  5
rating by Lura Allen
"I have trusted Paul and his associates for at least 20 years when I moved here from Michigan. Paul has always been honest with me and has my best interests in mind. I am very pleased at the service I receive with Paul Urmann and his staff and confidently promote his services to my friends."
We responded:
"Thank you so much for Lura! Very kind of you. I've always enjoyed you & appreciated your business!"
Profile photo of bailey marquardt

bailey marquardt

April 4, 2022

5  out of  5
rating by bailey marquardt
"Paul has great rates for all your insurance needs and is always ready to talk on the phone whenever you need!!!"
We responded:
"Thanks Bailey! Truly appreciate your business!
Paul"
Profile photo of Beth Parker

Beth Parker

February 20, 2022

5  out of  5
rating by Beth Parker
"Great customer service"
We responded:
"Much Appreciated! Thanks Beth!"
Profile photo of Crystal Watkins

Crystal Watkins

January 17, 2022

5  out of  5
rating by Crystal Watkins
"Paul and team provide great customer service; they are always quick to respond. I have both auto and home insurance and I appreciate the follow-up and the attention to detail, keep up the great work!"
We responded:
"Thank you so much for the kind words Crystal! My staff are committed to great customer service. I truly appreciate your business!"